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In year 2007, Prime Minister, Abdullah Badawi, has instructed public services and government-link companies to increase their efficiency and improving the poor public delivery system as both substitution and complementary to the privatization policy.
In line with the Prime Minister, Abullah Badawi’s instruction, many positive changes have been noticeable. One of the efforts that have been made is the Home Affairs Ministry complex located in Ayer Keroh. This provides both local and tourists the express service from all of the seven departments housed under one roof.
Besides, there is another noticeable effort being done and that is the government website, myGovernment Portal - www.malaysia.gov.my . This websites provides information ranging from payment to complaints applications, search and services.
There are 395 online services of ministries, departments and agencies and 3300 Government forms can be downloaded free which these help to enhance the public delivery system. There are also “Quick Links” direct to the Government machinery, directory, tenders, job vacancies, public complains and even to get information on the weather.
Well, the e-Government is a kind of E-Services it applies. E-Services which is one of the pilot applications the Government has embarked upon to demonstrate how information and communication technology can be exploited for the benefit of the public deliveries via the fastest and most convenient ways – The internet, Kiosks, and mobile hand phones. E-Services is currently available via three portals at www.eservices.com.my , www.rilek.com.my , www.mycy.com.my. In additions, services are charged using credit cards and direct debt, but paying methods shall proliferate the use of debit cards, Mykads, MEPS Cash and other forms of convenient payments to make E-Services as easily accessible as possible.
The Employee Provident Fund (EPF) department has increase and improves their services by putting in more services online. Main objectives of doing this are to provide convenient, more efficient and faster service to the member. For example i-Akaun, Smart Kiosk and many more. Everyone who want to use this service just have to click into the website and follow all sorts of procedures, it is easy and quick.
The country’s registered drivers will not have to queue at Road Transport Department (JPJ) or Pos Malaysia to renew their competent driving license. Kiosk able to process the application of new learner’s driving license and to check for JPJ and police summonses. Short messaging service (SMS) and ATM machines are some ways JPJ used to remind drivers which are the other futuristic paperless initiatives from the department. JPJ are “electronising” and tightening the work procedures and policies under the Electronic Government initiative to enhance increase the speed of processing.
Inland Revenue Board (IRB) of
The Insolvency Department of Malaysia is committed towards e-Government, launch out e-insolvency where its purpose is to facilitate individuals in checking their bankruptcy status and the company’s liquidation via internet. User can search any relate info through the web portal which saves their cost of traveling around, time and money. Since it was implemented in 2005, the amount of searches has been increasing, 89.2% searches conducted where individual bankruptcy status whereas 10.8% were searches of company’s liquidation status.
The Electronic Labour Exchange (ELX) has been operation as free online job portal since 2004. Government’s initiative aimed at improving the mobilization of the nation’s human resource.
The e-Government’s main intent is to “electronise” its transaction to enhance accessibility and the quality of interactions with citizens and to increase efficiency as well as to improve policy development coordination and enforcement. There are some other e-services established by government
http://www.malaysia.gov.my/EN/Pages/default.aspx
http://www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf
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